Shipping & Return Policy
Skin Script will choose the most economical and efficient shipping method between UPS, USPS, and FedEx. Requests for a specific carrier are not guaranteed, but may include an additional shipping charge, if accommodated. Orders will only be shipped to addresses in the United States.
Skin Script offers free standard shipping on all orders of $49+. For orders totaling less than $49, there is a shipping cost of $7.00.
Skin Script can offer expedited shipping service via UPS or FedEx, but is not responsible if the service level is not met by the carrier. The customer will be charged for the expedited shipping cost.
Orders are typically processed for shipment in 1 to 2 business days. When your order is shipped, you will receive a shipping confirmation email including a tracking number for your shipment. Orders are typically delivered within 2 – 7 business days. Actual delivery time depends on shipping distance and may vary.
Lost or Missing Orders
If the tracking information for your package is confirmed delivered, and you are unable to locate the delivered package, please:
- Contact the carrier directly who can assist further.
- Check with other staff members, if a business location.
- Check with neighbors and family members.
- Look around the delivery location.
- Check for notice of attempted delivery.
NOTE: Lost, missing, wrong and damaged items must be reported immediately upon receipt of the shipment, in order to determine proper resolution.
Skin Script’s wide variety of skincare products is suited for each skin type and condition. If a client (distributor or customer) is not satisfied with a product purchased from Skin Script, it is returnable for credit or for another product. **Please note: We do not accept returns on Seasonal Enzymes and Masks as these items are final sale.**
Please keep the following in mind when returning a product:
- Skin Script must be advised of dissatisfaction with a product within 21 days of original purchase.
- The actual product must be returned to Skin Script’s office within 2 months of the dissatisfaction for credit or exchange of another product.
- Returned products must be at least 60% full.
- The client will be responsible for postage or delivery charges of the returned product.
- Skin Script will deliver the new, exchanged product free of delivery charges.
To return an item, please call for assistance 480-543-1121, Monday – Friday from 8:00 a.m. to 4:00 p.m. MST.